PRS reveals new advisory panel and seeks new ‘member’ experts too

The Property Redress Scheme (PRS), which has over 17,000 property agency branches and property professionals covered, has revealed its new advisory panel after recently inviting applications for the new panel, which have now been filled.

PRS says the new approach is to promote an ‘authentic outlook and attitude’ across all areas of the property sector and to ensure that the PRS takes a balanced and knowledgeable view in its vision and in all of its policy decisions. The advisory panel now has experts representing a wide variety of areas:

• Landlord – Soek Yee Ashley Wong
• Tenant, buyer, seller – Robert Brown
• Lettings – Lynne Moss
• Sales/auction – Richard Powell
• Sourcing – Rupert Collingwood
• RLM & surveying – Andrew Chater
• Inventories – Daniel Evans
• Guaranteed Rent – Mandy Chandler
• Agent compliance – Jenny Markham
• Trading Standards – Grant Reardon
• Student/build to rent – David Campbell
• Holiday Lets – Vanessa Warwick
• General Legal – Robin Stewart

The PRS deals with approximately 2,000 complaints from tenants, landlords, property buyers and sellers each year and in 2021 awarded nearly £500,000 in compensation to those who had complaints upheld.

To strengthen its governance and accountability, the PRS is also launching a new ‘member panel’, bringing forward a new, open and transparent forum to benefit both members and the scheme.

Applications are open to all members of the PRS and particularly applications from members with experience of:

• Estate agency
• Inventory providers
• Lettings and property management
• Landlords (private/company)
• Property sourcing
• Rent to rent providers
• Residential leasehold management
• Other property professionals

PRS members can apply to join the member panel here.

Sean Hooker, Head of Redress at the PRS, says: “We’re approaching our second decade of redress and have industry-leading expertise as a result. 

“We recognise the expertise of our members too and that’s why we want them to help us with their feedback, guidance, advice and support. The member panel gives them that opportunity as well as enabling them to engage with other Panel members to share knowledge and raise standards”.  

Tim Frome, Managing Director of HF Resolution, the HFIS entity that owns the PRS, adds: “Our new member panel is a key part of our strategy for improving our offering to ensure we are not acting in isolation from the sector we represent. We want to know more about how redress works for our members – and how we can make it better still in the future.”